Terms of Use
Last updated: March, 2025
These Terms of Service, which we'll refer to simply as the "Terms", set out the rules by which you may use our Services (which are defined below). The Terms explain how our Services work and provide you with a list of the "dos and don'ts" when using them. These Terms are more than just rules though – they form a legally binding contract between us and you that you accept when you click on the box marked "I agree...". Please read through this document carefully and make sure these Terms are acceptable to you. If you don't agree to any of these Terms, do not click "I agree..." and do not continue using the Services. If you have any questions, please don't hesitate to contact us at support@ale.ai
The Basics Key Terms We are Ale, Inc. and we'll refer to ourselves as "Ale," (pronounced "Allie") "us," "our," or "we." Our offices are located at 251 Little Falls Drive, Wilmington, New Castle, Delaware 19808 (c/o Corporation Service Company).
When we use the term "you," we mean anyone using our Services. When we refer to our "Assistant," we mean our AI-powered, personal assistant software and when we refer to our "Services," we mean any services provided by the Assistant, such as organizing your calendar, scheduling, managing your todos, recording, and summarizing meetings, managing your contacts, writing your emails, and calling your contacts either as Ale or on your behalf. The term "Services" shall also include reference to the Assistant.
Privacy. When you use our Services, we collect Personal Data (as defined in the Privacy Notice) about you. Check out our Privacy Notice at https://ale.ai/privacy for details about the types of Personal Data we collect, what we do with it, the security measures we use to keep it safe, and the rights you have regarding your Personal Data.
Changes to these Terms. We may update these Terms from time to time and will post the updated version on this page with the date it was published. Please check this page occasionally to make sure you're aware of the Terms that apply to you. If you continue to use our Services after we update the Terms, that means that you agree to and accept the updated version.
Our Services. Subject to these Terms, Ale allows you to use the Services on a non-exclusive basis for your own personal purposes. To access the Services, you must call, text, message, or email the Assistant using a dedicated number, email address or app that we will provide to you. You can ask the Assistant to place calls to third parties and schedule meetings with them or order their services for you. The Assistant can also perform web searches to answer questions you ask. To do this, the Assistant may interface with a third-party account you own, such as your Google Account, and accesses data stored through such third-party's services, such as your emails, calendars and contacts. The Assistant also interfaces with Google's search engine and various other services.
User Accounts Creating an Account. In order to use the Services, you will need to register by logging in through your third party account. You may only do so if the third party account is yours and you have the right to use it with our Services. We may refuse to open an account for any individual at our sole discretion.
Unauthorized Use. You agree to notify us immediately of any unauthorized use of your account. You are solely responsible for all activity on your account, even if that activity was not actually performed by you. To the fullest extent permitted by applicable law, Ale will not be responsible for any losses or damage arising from unauthorized use of your account. While we reserve the right to investigate suspected violations of these Terms or illegal or inappropriate behavior through the Services, we cannot guarantee that we will learn of or prevent any inappropriate use of the Services.
Fees and Payment. Ale currently offers basic Services for free, however, you may upgrade to a premium account in order to receive additional features and services, as may be available from time to time. Ale offers both monthly and annual subscription plans. If you wish to change your plan, your new plan will take effect starting the following month. We may modify or discontinue the subscription plans that we offer at any time; however, we will notify you of any material changes that may affect you. Fees. You agree to pay Ale the fees specified on our website in accordance with the subscription plan for which you have registered. Payments shall be made either on a monthly or annual basis, depending on the subscription plan you choose in advance of the applicable term. Late payments shall bear interest at the rate of 1% per month. Subject to applicable law, fees, including prepaid fees, are non-refundable.
Taxes. Where applicable, taxes, including VAT, may also be charged. If payments are subject to tax withholding, the amount to be withheld will be added to the fees charged.
Third-Party Processors. If you are directed to a third-party payment processor, you may be subject to terms and conditions governing the use of that service. Please review the payment processor's terms and conditions and privacy notice before using such services.
Use Restrictions You may not do or attempt to do or allow a third party to do any of the following: (1) decipher, decompile, disassemble, or reverse-engineer any of the code or software used to provide the Services, including framing or mirroring the Services; (2) copy, modify, or distribute the Services; (3) circumvent or interfere with security-related features of the Services or features that restrict use of or access to any Content (as defined below); (4) use any robot, spider, site search or retrieval application, or any other process to retrieve, index, and/or data-mine the Content or otherwise circumvent the navigational structure of the Services; (5) use another's account without permission; (6) remove, alter, or conceal any copyright, trademark, service mark or other such notices incorporated in the Services; and (7) use the Services in any manner not permitted by applicable law, including all applicable export laws and regulations to (re)export the Services and/or any related materials in violation of such laws or use in countries subject to sanctions under applicable law.
You may not use our Services if doing so is unlawful. We will cooperate with any law enforcement authorities or court orders requesting that we disclose the identity, behavior, or User Content (as defined below) of anyone believed to have violated these Terms or to have engaged in illegal behavior in connection with the Services.
Representations. By accepting these Terms, you represent that: (a) you are at least 18 years old and have the ability to form a binding contract; (b) your use of the Services will not violate any applicable law or any obligation you have to a third party; (c) all the registration information you submit is and will remain truthful and accurate; (d) you own the third party account with which you register to our Services and have all the rights and permissions necessary to integrate your third party account with our Services; (e) you have all necessary rights, consents, and licenses needed to provide any User Content that you provide; (f) our use of your User Content as allowed under these Terms, including fulfilling any of your requests and/or instructions to the Assistant will not cause us to infringe the rights of any third party or applicable law; and (g) any instructions you provide to the Assistant and any actions the Assistant performs as a result of such instructions shall comply with the restrictions set forth in Section 9.2 below.
Privacy. If you provide us with any Personal Data, such as Personal Data of your contacts and your meeting participants, you represent that: (i) you have provided all necessary notices and have, and will maintain all necessary rights and legal bases required under applicable law to provide us with the Personal Data of such individuals in order to allow us to process and share such data in order to provide the Services, including without limitation, allowing us to call, text, and/or email your contacts, record and summarize your meetings with third parties, create action items, todos, tasks, action items and follow ups based on meetings and recordings and for our internal business purposes, including the improvement of our Services, all as detailed in our Privacy Notice; and (ii) you will maintain a record of such legal bases, as required under applicable law. Please note that the Services are not intended to be used to process any sensitive or other categories of data that are subject to additional protections under law, such as data regarding children, finance, or health, without Ale’s prior written consent. Your provision of such sensitive data indicates your specific consent to processing thereof in accordance with the Terms and our Privacy Notice and use of the Services to process such sensitive data is at your own risk. Please note as well that certain jurisdictions may view recordings of an individual's voice to be subject to special protection under law.
Intellectual Property Our Property. We retain all worldwide intellectual property rights, title, and interest in our Assistant and our Services, including their overall appearance and any text, graphics, designs, videos, interfaces, and underlying source files of the Services, any Content we provide, and our name, trademarks, and logos. In some cases, we have obtained the right to use certain elements of our Services from others and in that case, those elements are owned by their respective owners. Even though we're allowing you to use our Services, that doesn't mean that we're transferring ownership or any other rights to you or that we're allowing you to use our name, any trademarks, logos, or similar property as your own.
Your Property. When you provide User Content through the Services, that content remains yours. By providing User Content, you allow us to use it in connection with the Services, including copying, modifying, and preparing derivative works of it where necessary in order to provide the Services, as well as for analytics purposes and for improvement of the Services. If you provide us with any feedback regarding our Services, you agree that we may use it and share it freely.
Third Party Tools and AI Systems. The Assistant is built on technology offered by OpenAI and a variety of third-party APIs connecting various services to the Assistant, as well as our own proprietary technology. When you submit User Content through the Assistant, this User Content will be shared with OpenAI and other third party (AI) service providers who are needed to respond to your request, each in accordance with its terms and policies. Additionally, we may use this User Content in order to improve our Services, develop new services and products, analyze our Services, and create statistical information.
Content and User Content Definitions. "User Content" means any materials and/or data you provide to us, whether directly or indirectly, such as data we may access through your Google apps and instructions you provide the Assistant and "Content" means any content available through the Services and that is not User Content, such as text, voice communications, images, and videos.
User Content Restrictions. You are and shall remain at all times fully and solely responsible for any User Content that you provide. You may not provide any User Content or act in any way that: violates the legal rights of others, including defaming, abuse, stalking or threatening others;
infringes (or results in the infringement of) the intellectual property, moral, publicity, privacy, or other rights of any third party;
is (or you reasonably believe or should reasonably believe to be) in furtherance of any illegal, counterfeiting, fraudulent, pirating, unauthorized, or violent activity, or involving any stolen, illegal, counterfeit, fraudulent, pirated, or unauthorized material;
does not comply with any applicable laws, rules, or regulations;
restricts or inhibits use of the Services;
posts, stores, transmits, offers, or solicits anything that contains the following, or that you know or should know contains links to the following or to locations that in turn contain links to the following: material that we determine to be offensive (including material promoting or glorifying hate, violence, bigotry, or any entity (past or present) principally dedicated to such causes or items associated with such causes);
material that is racially or ethnically insensitive, defamatory, harassing or threatening;
pornography or obscene material;
any virus, worm, trojan horse, or other harmful or disruptive component; or
anything that encourages conduct that would be considered a criminal offense, gives rise to civil liability, violates any law or regulation, or is otherwise inappropriate or offensive.
Indemnification. You agree to indemnify, defend, and hold harmless Ale and its directors, officers, employees, subcontractors, and agents from and against any claim, damage, or loss, including reasonable court costs, attorneys' fees, and any fines that may be incurred, that arise directly or indirectly from your: (a) breach of these Terms, including any of your representations or warranties, whether by you or by anyone using your account or device, and whether or not that use was authorized by you; (b) use or misuse of the Services, including any claims arising out of or in connection with any instructions you provide to the Assistant and any action or inaction performed by the Assistant based on your instructions; (c) violation of any law or regulation, including breach of applicable data protection laws; and/or (d) infringement of any right of any third party.
Disclaimers DISCLAIMER OF WARRANTIES. THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS AVAILABLE" BASIS. WE DO NOT MAKE ANY WARRANTIES (EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE) ABOUT THE ASSISTANT, SERVICES OR ANY CONTENT, INCLUDING WITHOUT LIMITATION THAT THE SERVICES WILL BE OF GOOD QUALITY, USEFUL FOR YOUR SPECIFIC NEEDS OR ANY PARTICULAR PURPOSE, ACCURATE, ERROR-FREE (OR THAT ERRORS WILL BE CORRECTED), RELIABLE, SECURE, COMPLETE, NON-INFRINGING, OR THAT THE SERVICES WILL BE PROVIDED IN A TIMELY MANNER. ALE IS AN EVOLVING AI TECHNOLOGY BASED ON AN LARGE LANGUAGE MODELS, WHICH MAY PRODUCE INACCURATE INFORMATION.
Third Parties. We cannot control the functionality of services provided by third parties and assume no responsibility for any telephone or network line failure or interruption, or traffic congestion on the internet or on the Services themselves. We cannot control the actions of bad actors and do not guarantee that we will successfully prevent unauthorized access to or alteration of the Services.
Users. We cannot anticipate or control the actions or inactions of anyone else, including our clients, users, or unauthorized users. Therefore, WE DISCLAIM ALL LIABILITY, REGARDLESS OF THE FORM OF ACTION, FOR THE ACTS OR OMISSIONS OF ANY AND ALL USERS (INCLUDING UNAUTHORIZED USERS), THAT ARE NOT SOLELY DUE TO OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.
User Content. User Content comes from sources outside of our control, we take no responsibility for the accuracy, usefulness, safety, appropriateness, or non- infringement of any User Content; your use of any User Content is at your own risk. We do not endorse any opinions or recommendations expressed in any User Content. We have no obligation to display or maintain any User Content and may remove it without notice to you and for any reason.
Data Retention. We are not a data retention service. It is your sole responsibility to back up any data you provide to us. If data you provide to us is lost or corrupted for any reason, we shall not be responsible for any damage or loss you experience if you are unable to recover that data.
Third-Party Content. Our Assistant may provide you with links to third-party sites and services as well as information provided by third parties. We make no promises regarding and are not liable for the content, goods, or services provided by such third parties, including any payments submitted through such links. We also cannot make any promises about and are not liable for another party's data protection policies. We do not endorse any opinions or recommendations expressed in any third-party Content and we have no obligation to display or maintain any third-party Content and may remove it without notice to you and for any reason. When you click on any of these links, you do so at your own risk. We urge you to exercise caution when using third-party services.
Beta Version. Note that the Assistant is currently provided in its beta version, the features of which have not been fully implemented or refined. As with any beta version, the Assistant currently constitutes a work in progress and as such, there may be unresolved issues. Unless you are comfortable using beta software and understand the implications of doing so, please do not to use this beta version of the Assistant.
AI Systems. Please be advised that the Assistant is powered by an AI system and is not a human being. While we strive to ensure that the Assistant functions properly, due to the nature of artificial intelligence technology, we cannot guarantee the accuracy or propriety of the responses, which may vary based on various factors, and we expressly disclaim all warranties regarding any actions or responses provided by the Assistant. Please use the Assistant responsibly. We are not liable for any damage resulting from your reliance on responses provided by the Assistant.
In light of the above, you understand that using the Services entails some degree of risk. When you choose to use the Services, you do so at your sole discretion and risk. Some jurisdictions do not allow the exclusion of certain warranties and therefore some of the above exclusions may not apply to you. Check your local laws for any restrictions regarding the exclusion of implied warranties.
LIMITATION OF LIABILITY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALE (AND OR ANY OF ITS OFFICERS, EMPLOYEES, OR SUBCONTRACTORS) SHALL NOT BE RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, WHETHER OR NOT SUCH DAMAGES ARE FORESEEABLE AND WHETHER OR NOT ALE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR MAXIMUM AND AGGREGATE LIABILITY UNDER THESE TERMS AND UNDER ANY CAUSE OF ACTION WILL NOT EXCEED A CUMULATIVE AMOUNT OF USD $50.
Term and Account Termination Term. These Terms will take effect when you accept them and shall continue in full force and effect until they are terminated in one of the ways described below.
How to Terminate Your Account. You may request termination of your account (and, by association, these Terms) at any time by sending an email to support@ale.ai. We will process your request promptly after receiving your notice.
Termination by Ale. We reserve the right to suspend or terminate your account (and, by association, these Terms) at any time and for any reason by providing three days' prior notice. We also have the right to suspend or terminate your account (and, by association, these Terms) immediately if: (i) you violate the letter or spirit of these Terms; or (ii) you engage in fraudulent, abusive, or illegal behavior or harass or harm other users, third parties, or our business interests. If your account is terminated, you may not rejoin by opening a new account without our permission.
Survival. Even if your account is terminated, you will still be bound by the sections of these Terms which, by their nature, are meant to survive termination.
Force Majeure. Neither party will be liable for any default or delay in its performance of its obligations under these Terms to the extent caused by a natural disaster, act of God, act of war or terrorism, riot, third-party labor strike, pandemic, or other similar occurrence beyond its reasonable control, provided that the affected party makes all reasonable efforts to comply with its obligations despite the occurrence. The affected party shall, as soon as reasonably practicable, notify the other party of the occurrence. It is clarified that payment obligations hereunder may be delayed due to a force majeure event but will not be excused.
Notices. To provide an official notice in accordance with these Terms, either we or you may send a notice by courier, registered mail, or by email to the addresses we provide to each other. Either party may assume its notice has been received one after: (1) business day following delivery by courier, four (4) business days following delivery by registered mail, and one (1) business day after email transmission.
General. These Terms constitute the entire agreement between us and you regarding our Services, and any and all other agreements existing between us regarding the Services are hereby terminated. We may assign our rights and obligations in these Terms to any third party. You may not assign any of your rights or obligations in these Terms to anyone else and any attempt to do so will be void. If either party waives any rights regarding any breach or default of these Terms, that waiver shall not be deemed to waive any other breach or default. The courts in the state of Delaware shall have exclusive jurisdiction over any disputes regarding these Terms. The laws of the state of Delaware shall govern these Terms without regard to the United Nations Convention on the International Sales of Goods. In the event that a court rules that a provision of these Terms is unenforceable, that provision shall be replaced with an enforceable provision which most closely achieves the effect of the original and the remaining terms of these Terms shall remain in full force and effect. Nothing in these Terms creates any agency, employment, joint venture, or partnership relationship between us and you, and nothing in these Terms enables you to act on our behalf.
